Overview

When starting Excel, an error can be displayed:

activation_token_error.png

Complete text of error message is:

The Jet activation token is corrupt.  Please reactivate your Jet license.

Cause:

There is an issue with the file that keeps track of your Jet licensing information.  You will need to delete that file and then reactivate the Jet Excel add-in using the following steps:.

Resolution Process

  1. We recommend that you update your installation to the latest release of the Jet Excel add-in (https://jetreports.com/downloads/)

  2. Completely close any Excel or Jet Dashboard Builder windows.

  3. Using Windows Task Manager ensure that no EXCEL.EXE or Jet.DashboardBuilder.exe processes are running.

    task_manager_start_menu.png     

  4. Using Windows search or Windows Explorer, navigate to the %appdata% folder

    appdata_start_menu.png

  5. Open the Jet Reports folder

    appdata_jet_reports_transition.png

  6. Delete ONLY the Activation.TOKEN file

    activation_file_deletion.png

  7. Re-start Excel (if you receive an error, press OK)

  8. If you are prompted to reactivate your license, follow the prompts.

    Otherwise, from the Jet ribbon: click on Help, select Activate Jet License..., and then select Activate Jet Online.

    activate_jet_transition.png
    activate_jet_online.png

The activation process should be performed and Jet Excel add-in should now be ready to use.